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Contract Services

Barrister Contract Services deliver premium support to get your equipment repaired fast. These competitively priced services offer predictable hardware problem resolution and are supported by pre-defined service level agreements.

 

Maintenance Services for In-Warranty and Out-of-Warranty Equipment

We deliver full service maintenance covering both in-warranty and out-of-warranty multi-vendor equipment. Services include remedial maintenance, replacement parts and technical engineering support. Services are available on-site or through our centralized depot facility, depending on your requirements and manufacturer guidelines.
  • Coverage for products of over 200 manufacturers
  • Available on a per item or per seat basis
  • Provides fast turn around of high-quality parts and advanced equipment exchange
  • On-Site Service
    • 4 hour, 8 hour or 16 hour response
    • Same, next or second business day resolution
  • Depot Repair Service
    • Available for a broad range of equipment
    • Ship or carry-in service
    • 5 day return, 24 hour replacement


Point-of-Sale (POS) Maintenance Services for Retailers
We offer full service maintenance for your multi-vendor POS systems, including terminals, flat screens/monitors, scanners, signature capture and verification devices, printers and in-store processors. We cover both in-warranty and out-of-warranty equipment, delivering on-site for your store locations throughout North America.
  • On-Site Service
    • Same and next business day resolution
    • 8x5 and 7x24
  • Depot Repair Service
    • Ship or carry-in service
    • 5 day return, 24 hour replacement

To support your store operations, we also provide on-site installation of POS terminals through our Advantage Install POS™ Pre-Packaged Services and on-site installation and servicing of kiosks through our Advantage Kiosk™ Services. Information on these services is found under Barrister Advantage Services™.


Technical Staff

We can provide on-site, dedicated technical staff to augment your internal IT resources as a cost effective alternative. We offer certified technicians and flexible scheduling to meet your exact requirements, including Hardware, Software and Network Engineers. These competitively priced resources are available on full or part-time basis and can perform break-fix repairs, desk side support, network administration and other activities.

Ad Hoc Services

In support of your budgeting requirements, we offer the option of designating pre-paid funds for ad hoc service requests that are outside the scope of your service contract. Pre-paid funds can be used towards ad hoc equipment repairs, desk side support, IMAC support, non-warranty parts purchased for repair and other requests.

Preventive Maintenance
Preventive maintenance services are available on an optional basis.