Knowing the Level of Service required for your IT Asset Inventory is crucial. Having a service partner that can meet those requirements is critical. Barrister offers the benefits of a truly customizable service plan which ensures that your equipment service requirements are completed on your time schedule.
We offer standard Service Level Agreements as well as a customized approach for your more mission-critical equipment.
Choose from any of the following or contact us to build a solution that’s just right for you:
9x5, Next Business Day Response
Call is opened within 15 minutes of receipt.
Customer is called to troubleshoot within 4 hours of call placement.
If Customer is not available, call goes on client hold, and SLA is not measured.
If part is diagnosed, it is shipped for Next Business Day Arrival, and a technician is dispatched to meet that part after it arrives.
If part is not diagnosed, a technician will be assigned for Next Business Day Arrival. When the technician arrives onsite, they will troubleshoot failure to part diagnosis, and order it for the following business day.
Shipping cut off time is 5 pm Eastern Time. Any part request made after 5 pm Eastern Time will be ordered the next day and delivered for the following day arrival.
Calls will be accepted is between the hours of 8 AM and 5 PM at the service location. Any call opened outside of this window is subject to a $50 after hours fee. Any call with a technician on-site after these times is subject to a $125/hr after hours charge.
13x5, Next Business Day Response
Call is opened within 15 minutes of receipt.
Customer is called to troubleshoot within 4 hours of call placement.
If Customer is not available, call goes on client hold, and SLA is not measured.
If part is diagnosed, it is shipped for Next Business Day Arrival, and a technicianis dispatched to meet that part after it arrives.
If part is not diagnosed, a technician will be assigned for Next Business Day arrival. When the technician arrives onsite, he will troubleshoot failure to part diagnosis, and order it for the following business day.
Shipping cut off time is 5 pm Eastern Time. Any part request made after 5 pm Eastern Time will be ordered the next day and delivered for the following day arrival.
Calls will be accepted between the hours of 7 AM and 8 PM Eastern time. Any call opened outside of this window is subject to a $50 after hours fee. Any call with a technician on-site after these times is subject to a $125/hr after hours charge.
9 x 5, 4 Hour Response
Call is opened within 15 minutes of receipt.
Customer is called to troubleshoot within 1 hour of call placement.
If Customer is not available, call goes on client hold, and SLA is not measured.
If part is diagnosed, it is shipped for Next Business Day Arrival, and a technician is dispatched to meet that part after it arrives. No technician will be dispatched same day if the part has already been diagnosed.
If part is not diagnosed, a technician will be assigned for arrival within 4 hours of call opening. When the technician arrives onsite, he will troubleshoot failure to part diagnosis, and order it for the following business day.
Shipping cut off time is 5 pm Eastern Time. Any part request made after 5 pm Eastern Time will be ordered the next day and delivered for the following day arrival.
Calls will be accepted between the hours of 9 AM and 6 PM Eastern Time. Any call opened outside of this window is subject to a $50 after hours fee. Any call with a technician on-site after these times is subject to a $125/hr after hours charge.
13 x 5, 4 Hour Response
Call is opened within 15 minutes of receipt.
Customer is called to troubleshoot within 1 hour of call placement.
If Customer is not available, call goes on client hold, and SLA is not measured.
If part is diagnosed, it is shipped for Next Business Day Arrival, and a technician is dispatched to meet that part after it arrives. No technician will be dispatched same day if the part has already been diagnosed.
If part is not diagnosed, a technician will be assigned for arrival within 4 hours of call opening. When the technician arrives onsite, they will troubleshoot failure to part diagnosis, and order it for the following business day.
Shipping cut off time is 5 pm Eastern. Any part request made after 5 pm Eastern will be ordered the next day and delivered for the following day arrival.
Calls will be accepted between the hours of 7 AM and 8 PM Eastern Time. Any call opened outside of this window is subject to a $50 after hours fee. Any call with a technician on-site after these times is subject to a $125/hr after hours charge.
24x7, 4 Hour Response
Call is opened within 15 minutes of receipt.
Customer is called to troubleshoot within 1 hour of call placement.
If Customer is not available, call goes on client hold, and SLA is not measured.
If part is diagnosed, it is shipped for Next Business Day Arrival, and a technician is dispatched to meet that part after it arrives. No technician will be dispatched same day if the part has already been diagnosed.
If part is not diagnosed, a technician will be assigned for arrival within 4 hours of call opening. When the technician arrives onsite, they will troubleshoot failure to part diagnosis, and order it for the following business day.
Shipping cut off time is 5 pm Eastern Time. Any part request made after 5 pm Eastern Time will be ordered the next day and delivered for the following day arrival.
Calls will be accepted at all hours of the day or night.
24 x 7 x 4 Hour Fix
Call is opened within 15 minutes of receipt.
Customer is called to troubleshoot within 1 hour of call placement.
If Customer is not available, call goes on client hold, and SLA is not measured.
Technician is sent on-site within 4 hours of call placement to troubleshoot the failure and install any parts necessary to affect the repair.
All parts for these contracts will be stored on-site.
Shipping cut off time is 5 pm Eastern Time. Any part request made after 5 pm Eastern Time will be ordered the next day and delivered for the following day arrival.
Calls will be accepted at all hours of the day or night. |
Computer
